tomtoc warrants the product against defects in materials and workmanship for one year from the date of original purchase.

Claim two year warranty here by registering your product with the serial number on the product box or the hang tag.

Country Region-US

1. Estimated Shipping Time
Most orders will be shipped within 24 hours.  Some will be shipped within 3 business days. Once your order has been shipped, you will receive an email notification. 

2.Delivery Time & Shipping Fee

Product weight less than 1 lb：
Delivery Method：Free shipping
Delivery Time: 2-5 business days
Shipping Fee: Free

Product weight more than 1 lb：
Delivery Methods：
Order over $79: Free shipping
Standard: 3 to 4 business days
Express: 1 to 2 business days
Shipping Fee: 
Free shipping: Free
Standard (3 to 4 business days): $4.9
Express（1 to 2 business days): $7.9

The exact time of arrival varies from difference address. Due to the COVID-19, delivery time may be affected in some areas. It is usually delayed 1-3 business days than the original basis.

3. How to track my orders?

After placing order, you will receive an email with details of your order. You could follow the link in email to track your order. 

If you did not receive it, you could contact us to track the order. Or you could track by this link.

4. About Taxes

The taxes will be calculated at checkout.

Country Region-Other Countries

At present, tomtoc official store only supports shipment to U.S. We have not opened logistics channels in other countries. 

tomtoc customers live all across the globe, so we would open logistics channels in more countries in few weeks! We are committed to enabling customers in more countries to experience our products. Stay tuned!

 RETURNS

 If you purchase or receive a non-custom item directly from tomtoc.com, it is eligible for return within 30 days of purchase. Please kindly make sure the item is in perfect condition for selling.