HOW TO GET ONE MORE YEAR WARRANTY?
You can click HERE to claim two (2) year warranty by registering your product through www.tomtoc.com with the product serial number.
QUALITY GUARANTEE POLICY
tomtoc is dedicated to providing quality products which can protect your digital gear. Every product is quality tested. Our quality guarantee policies applies only when products have been put to the use intended by tomtoc and specifically excludes defects from misuse, use beyond a product's intended purpose or coincidental or consequential damage. This warranty specifically excludes damages to items stored or carried in tomtoc products.
GUARANTEE DURATIONS
tomtoc, inc. warrants the Product against defects in materials and workmanship for a period one (1) year from the date of original purchase ("Warranty Period") when the Product is purchased through an authorized reseller.
You can claim two (2) year warranty by registering your product through www.tomtoc.com with the product serial number.
WHAT IS COVERED BY THE WARRANTY?
Manufacturing defects in materials and workmanship are covered, notwithstanding age. If there is a defect in the materials or workmanship we will repair the bag at our discretion.
Any damages resulting from normal wear, tear and use that affect the functionality of the bag are not covered during the warranty period.
* Return and replacement costs incurred under valid warranty claims will be covered by tomtoc.
WHAT IS NOT COVERED BY THE WARRANTY?
Damages not covered are those resulting from abuse, normal wear and tear, cosmetic issues that DO NOT affect the functionality of the bag, and accidental damage.
We strongly advise against machine washing tomtoc products. Damage from machine washing or dryer voids the warranty.
tomtoc is not responsible for wear and tear naturally and inevitably occurs as a result of normal use that DO NOT affect the functionality of the bag, which includes changes in color, abrasions, and general breakdown of materials over time.
Warranty service does not cover any accidental damages which include rips or cuts in fabric, animals chewing or clawing on our products, as well as damage arising from airline abuse and others.
WARRANTY APPLICATION
Please contact our support team via the Contact Us page and provide the following information for warranty verification:
- A valid proof of purchase (such as an order number, receipt, or purchase record from an authorized reseller).
- Clear photos or videos showing the entire product and the specific issue or defect.
- A detailed description of the problem.
A valid proof of purchase and sufficient visual evidence (photos or videos) are required for all warranty claims. Claims submitted without valid purchase verification or clear evidence of the issue may not be eligible for warranty service.
Please note that free promotional items, including products received through giveaways, contests, or as free gifts with purchase, are not covered under tomtoc’s warranty policy and are not eligible for warranty service.
Once we receive all required information, our support team will review your case and provide an appropriate solution promptly.
